Indian Call Center Jobs at Risk - New Bill Introduced in the U.S Congress

A legislation has been introduced by Senator Sherrod Brown from Ohio in the U.S Congress, that would require call centre employees in countries like India to disclose their location and give customers the “right to ask to transfer their call to a service agent in the US”.

This bill also proposes to create a public list of companies, that would outsource call centre jobs and give preference in federal contracts to companies that haven't shipped these jobs overseas.

Jobs at call centres are some of the most vulnerable to offshoring. Too many companies in Ohio and across the USA country,  have their call centers in India or Mexico.

India's first few call centres: American Express and General Electric were the first companies to set up their back-office operations in India during the ’90s.

Impact of call centers in India on Americans :

According to a study by the Communications Workers of America, the largest communications and media labour union in the US, India and the Philippines are the top two destinations for US companies offshoring call center jobs. American companies also have opened call centers in countries including Egypt, Saudi Arabia, China and Mexico, the study noted.

According to National Association of Software and Services Companies estimates, the Business Process Management industry in India is a global leader with revenues of over USD 28 billion annually.

This Bill would require that:

1.US callers be told the location of the call centre to which they are speaking;

2.Offer callers the opportunity to be connected to a U. S. based centre if preferred;

3.Make US companies that offshore their call centre jobs from the U. S. ineligible for certain federal grants and taxpayer-funded loans.

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21-03-2018 11:14 pm